STORE POLICIES

At Lift Lab we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or purchase from our online store.

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1. Business Information

Lift Lab
3 Winifred Street
Cowandilla SA 5033
Australia
Email: info@shopliftlab.com

For the purposes of GDPR, Lift Lab is the data controller of your personal data.

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2. Personal Data We Collect

We may collect and process the following categories of personal data:

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a. Identity and Contact Data

• Full name

• Billing and shipping address

• Email address

• Phone number

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b. Transaction Data

• Order details

• Purchase history

• Payment status

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c. Payment Data

Payments are processed securely via Stripe. We do not store full credit card details. Stripe processes your payment data in accordance with its own privacy policy.

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d. Technical and Usage Data

• IP address

• Browser type and version

• Time zone setting

• Device type

• Website usage data (pages viewed, time spent, etc.)

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e. Cookies and Tracking Data

We collect information through cookies and similar technologies (see Section 6).

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3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

• Contractual necessity – to process and deliver your orders

• Legal obligation – to comply with tax and accounting laws

• Legitimate interests – to improve our services and prevent fraud

• Consent – for marketing communications and non-essential cookies

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4. How We Use Your Personal Data

We use your data to:

• Process and fulfil orders

• Arrange shipping via third-party suppliers (dropshipping)

• Communicate with you regarding orders or enquiries

• Provide customer support

• Improve our website and services

• Prevent fraud and ensure security

• Comply with legal obligations

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5. Sharing Your Personal Data

We only share your personal data where necessary, including:

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a. Dropshipping Suppliers

We share order details (name, address, and order information) with suppliers and logistics partners to fulfil and deliver your purchases.

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b. Service Providers

We use trusted third-party providers, including:

• Wix (website hosting and eCommerce platform)

• Stripe (payment processing)

These providers process your data on our behalf and are obligated to protect it.

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c. Legal Requirements

We may disclose your data if required to comply with legal obligations or protect our rights.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality

• Improve user experience

• Analyse traffic and performance

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Types of Cookies Used:

• Essential cookies – required for site operation

• Analytics cookies – help us understand usage

• Marketing cookies – used only with your consent

You can manage or withdraw your cookie consent at any time via your browser settings.

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7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal, tax, and accounting obligations

• Resolve disputes and enforce agreements

Typically, order data is retained for up to 7 years to comply with financial regulations.

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8. International Data Transfers

As we operate globally and use international service providers, your personal data may be transferred outside the European Economic Area (EEA), including to Australia and other countries.

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Transfers to countries deemed to provide adequate protection

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9. Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

• Right to access – request a copy of your personal data

• Right to rectification – correct inaccurate or incomplete data

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing based on legitimate interests

• Right to withdraw consent at any time

To exercise any of these rights, contact us at: info@shopliftlab.com

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10. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security.

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11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your country of residence within the EEA.

You may also contact us first at info@shopliftlab.com so we can attempt to resolve your concerns.

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12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Lift Lab
Email: info@shopliftlab.com